What are the delivery times?

Orders are dispatched within 24 to 48 hours. We offer the following shipping methods:

• Bpost (Belgium only) to your home or a pickup point
• Mondial Relay (Belgium and international) to a pickup point only
  

Click here to see delivery times based on your country.

• How can I return an item?

You have 14 days from the date of receipt of your order to exercise your right of withdrawal and make your return. If some products in your order do not meet your expectations, only damaged items can be replaced. In order to process your request, please attach photos of the products concerned when making your return request.

You can view the return policy by clicking here

• Where can I find the withdrawal form?

You can download the withdrawal form by clicking Here

• Can I exchange an item?

Unfortunately, we do NOT offer exchanges via the online store. If the size or color is not suitable, we invite you to place a new order with the desired item. However, it is possible to make an exchange directly in store, at the following address: rue des Déportés 6, 7971 Basècles.

• Can I cancel my order?

You can cancel your order as long as it has NOT yet been shipped.

If the order has already been prepared before your cancellation request, fees may be deducted from the refund to cover incurred costs (packaging, tissue paper, stickers, etc.).

If a shipping label has already been created, shipping costs will also be deducted from the refund.

• Can I return promotional items?

Unfortunately, we do NOT accept returns on promotional items on the website.

If you have any other questions, please contact customer service at: sav.dressedbynell@hotmail.com. You can also contact us via Facebook or Instagram.